At Getzt Luxury, we are committed to providing reliable, fast, and transparent shipping services to our customers across the United States. This Shipping Policy outlines our shipping procedures, transit timelines, and delivery terms.
Shipping Coverage & Costs
- Destination: We ship exclusively to physical addresses and PO Boxes within the United States (all 50 states). We do not ship internationally at this time.
- Shipping Cost: Free Standard Shipping on all orders across the entire United States. There are no shipping charges, handling surcharges, or hidden fees applied at checkout.
Order Processing & Delivery Timelines
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after 5:00 PM EST will begin processing on the following business day.
- Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders are verified, quality-checked, packaged, and handed over to the courier during this period.
- Transit / Delivery Time: 2 to 4 business days (Monday – Friday).
- Total Estimated Delivery Time: 3 to 6 business days from the date of purchase.
Shipping Carriers
All orders are shipped using reputable national carriers to ensure safe and timely delivery:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
Tracking Your Order
Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link to the carrier’s tracking portal. Please allow up to 24 hours for the tracking information to update on the carrier website.
Address Changes & Cancellations
If you need to change your shipping address or cancel an order, please contact us immediately at support@getztluxury.shop within 2 hours of placing the order. Once an order has entered processing or has been dispatched, the shipping address cannot be modified.
Damaged, Lost, or Missing Shipments
- Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and the damaged item, and email us at support@getztluxury.shop within 48 hours of delivery. We will arrange an immediate replacement or full refund at no cost to you.
- Lost Packages: If your tracking indicates delivery but you have not received your package, or if the package is delayed beyond the expected timeframe, please notify us immediately so we can open an investigation with the carrier and resolve the issue.
Contact Information
- Store Name: Getzt Luxury
- Website: https://getztluxury.shop
- Physical Address: 110 Carraway Ln, Annapolis, MD 21401, USA
- Email: support@getztluxury.shop
- Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)